Job Description
Join Our Elite Team Today!
Are you looking for a rewarding career opportunity that offers the flexibility you need while providing a clear path for growth? Apex Digital Solutions is urgently seeking a dedicated Evening Part-Time Customer Service Associate to join our high-performing team in the heart of New York City.
We pride ourselves on delivering world-class support to our clients. As an entry-level position, we offer comprehensive training, a supportive environment, and a competitive compensation package. If you are a problem solver who thrives in a fast-paced setting, we want to hear from you.
Why Choose Us?
- Flexible Schedule: Enjoy a work-life balance with evening shifts (4:00 PM - 12:00 AM).
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Career Growth: Potential for full-time conversion and internal advancement.
Responsibilities
- Provide exceptional technical and product support to customers via phone, email, and live chat during evening shifts.
- Resolve complex inquiries and complaints with a focus on maintaining high customer satisfaction scores.
- Accurately document all customer interactions and solutions within the CRM system.
- Collaborate with the morning support team to ensure seamless service continuity and issue resolution.
- Identify trends in customer feedback and communicate them to management to improve our products and services.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Must be available to work evenings (Monday through Friday, 4:00 PM - 12:00 AM) and occasional weekends.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
- Strong verbal communication skills and the ability to explain technical concepts to non-technical users.
- Must possess a reliable computer and high-speed internet connection.
- A positive attitude and a genuine desire to help others succeed.