Job Description
Are you looking for a rewarding evening part-time job in Mesa, AZ? Apex Logistics Solutions is hiring immediately for our Customer Service team. Join a fast-paced environment where your communication skills make a real impact. We offer a competitive hourly rate, flexible scheduling, and a supportive team culture.
As an Evening Part-Time Customer Service Associate, you will be the voice of our company, ensuring our clients receive top-tier support during our peak operational hours. We value dedication, problem-solving, and a positive attitude.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Process orders, track shipments, and resolve shipping discrepancies efficiently.
- Update customer records and database information accurately in real-time.
- Collaborate with the logistics team to ensure timely delivery updates are communicated to clients.
- Identify opportunities to upsell services and promote our company’s value proposition.
- Resolve complex issues and escalate high-priority cases to senior management when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or logistics experience is a plus but not mandatory (we train).
- Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM or 5:00 PM – 1:00 AM).
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Excel, Word) and CRM software.
- Ability to work independently and multitask in a fast-paced setting.