Job Description
Are you searching for evening part-time jobs in Kansas City, MO? We are urgently hiring for a Customer Service Associate role that offers flexibility and immediate start availability. This position is ideal for students, recent graduates, or professionals looking to supplement their income.
At Apex Support Solutions, we prioritize high-conversion service and employee growth. You will be the face of our brand, handling inquiries and ensuring our clients receive top-tier support in a modern, dynamic environment.
Responsibilities
- Manage inbound and outbound customer calls with a focus on resolution and satisfaction.
- Perform accurate data entry and maintain digital databases.
- Assist in scheduling appointments and coordinating logistics.
- Conduct quality assurance checks on daily tasks.
- Collaborate with team leads to meet daily KPIs.
- Document customer feedback and escalate complex issues.
Qualifications
- High school diploma or GED required.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to work independently during evening shifts (4:00 PM - 12:00 AM).
- Reliable transportation is mandatory.
- Willingness to learn new software quickly.