Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Service Associate! We're urgently seeking friendly, energetic individuals to deliver exceptional guest experiences during our peak evening hours. Perfect for students seeking flexible schedules, this role offers competitive pay and a vibrant work environment. No prior experience required—just a passion for service and teamwork. Enjoy complimentary meals during shifts and opportunities for advancement. Apply today and become part of Columbus's premier hospitality destination!
Responsibilities
- Provide exceptional customer service to guests during evening hours
- Manage reservations and inquiries via phone and digital platforms
- Assist with front desk operations including check-ins and check-outs
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle billing transactions and cash management procedures
- Maintain a clean, organized, and welcoming lobby area
- Resolve guest concerns promptly and professionally
Qualifications
- Must be 18+ years old with high school diploma or equivalent
- Available for evening shifts (typically 4 PM - 12 PM)
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to work efficiently in a fast-paced environment
- Basic computer proficiency required
- Customer service experience preferred but not required
- Must be authorized to work in the United States