Job Description
We are currently seeking dedicated individuals to join our team for urgent evening hiring in Philadelphia, PA. If you are looking for a rewarding part-time role with flexible hours that fits around your lifestyle, this is the perfect opportunity for you.
As an Evening Customer Service Associate, you will be the face of our brand, ensuring our clients receive top-notch support during our peak evening hours. We offer a dynamic work environment and competitive benefits for eligible employees.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening shifts (4:00 PM - 12:00 AM).
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records and maintain a clean, organized workspace.
- Collaborate with the day-shift team to ensure seamless service transitions.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or retail is preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite and CRM systems).
- Ability to work evenings and weekends as required.
- Reliable transportation is a plus.
- Must be able to stand for extended periods.