Job Description
Join our dynamic team at Frontier Communications as an Evening Part-Time Customer Service Associate! We're seeking friendly, energetic individuals to provide exceptional support to our valued customers during evening hours. This is a fantastic opportunity for students, second-job seekers, or anyone seeking flexible evening work in Colorado Springs. Enjoy competitive pay, comprehensive training, and a supportive team environment while making a real impact in our community. Immediate openings available – apply today!
Responsibilities
- Deliver outstanding customer service via phone, chat, and in-person interactions
- Resolve billing, service, and technical inquiries efficiently
- Process payments, orders, and account modifications accurately
- Collaborate with cross-functional teams to address complex customer needs
- Maintain detailed documentation of customer interactions
- Uphold company standards for service quality and compliance
- Contribute to team goals and performance metrics
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong verbal communication and problem-solving skills
- Ability to work evenings (4 PM - 10 PM) including weekends
- Proficient with basic computer systems and software
- Positive attitude and patience in high-pressure situations
- Reliable transportation to our Academy Blvd location
- Must pass background check and drug screening