Job Description
Join our dynamic team at Baltimore Community Services and make a meaningful impact in your community! We're seeking enthusiastic Evening Part-Time Customer Service Associates to support our vital operations during evening hours. This role offers flexible scheduling while allowing you to develop valuable skills in client relations and problem-solving. Enjoy a supportive work environment with opportunities for growth and competitive compensation. Perfect for students, caregivers, or anyone seeking evening flexibility without sacrificing professional development.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Process transactions accurately using POS systems and CRM software
- Assist clients with inquiries, complaints, and service requests
- Maintain organized records of customer interactions and transactions
- Collaborate with day staff to ensure seamless service continuity
- Contribute to a clean, safe, and welcoming environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong verbal communication and active listening skills
- Basic computer literacy and comfort with digital tools
- Ability to work evenings (4 PM - 10 PM) and weekends as needed
- Reliable transportation to Lombard Street location
- Positive attitude and problem-solving mindset