Job Description
Join Seattle's premier service provider as an Evening Operations Specialist! We're seeking dynamic professionals to support our 24/7 operations across both part-time and full-time evening shifts. This hybrid role combines customer service excellence with operational oversight in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in the heart of downtown Seattle. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Manage client communications and service requests during evening hours (5 PM - 1 AM)
- Monitor operational systems and escalate critical issues to on-call specialists
- Coordinate logistics for evening deliveries and service appointments
- Maintain accurate documentation of shift activities and handovers
- Support inventory management and quality control procedures
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to all safety protocols and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or operations experience
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office Suite and CRM systems
- Excellent verbal communication and interpersonal skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings, weekends, holidays)
- Valid Washington State driver's license (if applicable to role duties)