Job Description
Apex Technical Solutions is seeking a dedicated Evening IT Support Specialist to join our growing team in Oakland, CA. We specialize in providing top-tier technical support for businesses, and we are looking for a night owl who thrives in a dynamic environment.
As an Evening Support Specialist, you will be the first line of defense for our clients during non-business hours. You will troubleshoot hardware and software issues, manage help desk tickets, and ensure business continuity for our partners. This is an excellent opportunity for someone looking for a flexible, part-time role with a competitive hourly rate.
Why Join Us?
- Competitive hourly pay ($22.00 - $28.00).
- Flexible evening and weekend shift availability.
- Opportunity for growth within the IT sector.
- Modern work environment in downtown Oakland.
Responsibilities
- Provide technical troubleshooting and support for hardware, software, and network issues via phone and remote desktop.
- Monitor and respond to incoming help desk tickets with a focus on speed and accuracy.
- Perform routine system maintenance and backups during off-peak hours.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the day shift team to ensure seamless handovers.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology preferred.
- 1-2 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows and Mac operating systems.
- Ability to work rotating evening shifts (e.g., 4:00 PM - 12:00 AM) and occasional weekends.
- Excellent problem-solving skills and communication abilities.
- Reliable internet connection and a quiet workspace if working remotely.