Job Description
Are you a technical problem-solver looking for evening flexibility? Apex Tech Solutions is currently hiring a Part-Time Evening IT Support Specialist to join our elite team in Arlington, TX. We offer competitive pay, a modern work environment, and the opportunity to work with cutting-edge technology.
As an Evening Support Specialist, you will be the first point of contact for our clients during our peak operational hours. You will troubleshoot technical issues, manage service tickets, and ensure our clients have a seamless technology experience.
Why Join Us?
- Flexible Schedule: Work 4:00 PM - 12:00 AM (Mon-Fri).
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within our organization.
We are looking for individuals who are self-motivated, detail-oriented, and ready to start immediately.
Responsibilities
- Provide technical support to end-users via phone, email, and remote desktop tools during evening hours.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Log and track all support tickets in our ticketing system, ensuring timely follow-up and resolution.
- Conduct remote diagnostics and guide users through complex troubleshooting steps.
- Perform routine system maintenance, updates, and security patches.
- Collaborate with the day-shift engineering team to escalate critical issues and share knowledge.
- Document technical procedures and resolutions to improve our knowledge base.
Qualifications
- 1-3 years of experience in IT support, help desk, or technical customer service.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- High school diploma or equivalent; Associate degree in Information Technology is a plus.
- Ability to work independently in a remote or hybrid setting during evening shifts.
- Strong problem-solving skills and a customer-centric attitude.