Job Description
Join Boston's premier boutique hotel as an Evening Guest Services Associate and become the heart of our evening operations! We're seeking charismatic individuals to deliver exceptional guest experiences during our busiest evening hours. This flexible part-time role offers competitive pay, complimentary hotel stays, and opportunities for growth within our award-winning hospitality group. Perfect for students, professionals, and night owls seeking meaningful evening work in a dynamic downtown Boston setting.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences during evening shifts (4 PM - 12 AM)
- Manage reservation systems and handle payment processing with precision
- Address guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping and security teams for seamless operations
- Maintain pristine lobby and common area standards
- Assist with concierge services and local recommendations
- Process billing adjustments and manage cash handling procedures
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient with hotel management systems (Opera experience a plus)
- Flexible schedule availability including weekends and holidays
- Strong problem-solving abilities under pressure
- Attention to detail and accuracy in financial transactions
- Must be 18+ with reliable transportation