Job Description
Are you looking for a stable, rewarding career in New York City with the flexibility of evening shifts? PrimeShift NY is seeking dedicated individuals to join our growing team.
We offer a dynamic work environment where you can make a real impact while enjoying a healthy work-life balance. Our team members appreciate our weekly pay structure, which ensures you get compensated on time every Friday without the wait.
Why Join Our Team?
- Weekly Payroll: Get paid every Friday with no waiting period.
- Flexible Scheduling: Choose shifts that fit your lifestyle perfectly.
- Modern Office: Work in a high-end facility in Midtown Manhattan.
- Growth Opportunities: Clear pathways for career advancement.
Don't miss this opportunity to advance your career in one of the world's greatest cities.
Responsibilities
- Manage inbound customer inquiries via phone and email during evening hours (4:00 PM - 12:00 AM).
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
- Update customer records accurately and promptly in our CRM systems.
- Collaborate with the morning support team to ensure seamless service handovers.
- Assist in training new part-time staff members on company protocols.
- Adhere to all company policies, compliance standards, and safety regulations.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service or support experience preferred.
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and computer systems.
- Ability to work independently and solve problems in a fast-paced environment.
- Must be available to work evenings, weekends, and holidays as needed.