Job Description
Are you looking for a flexible schedule in Jacksonville? Join the Apex Support Services team as an Evening Customer Support Specialist. We are seeking motivated individuals who thrive in a fast-paced environment and want to make a difference for our customers during the evening hours. This is a fantastic opportunity for those seeking a work-life balance with the potential for career growth.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve technical issues and provide accurate product information to ensure high customer satisfaction.
- Maintain detailed and accurate records of all customer interactions and account status in our CRM system.
- Collaborate with the morning support team to ensure seamless workflow continuity and issue resolution.
- Identify trends in customer feedback and suggest process improvements to enhance service quality.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or technical support experience is a plus but not mandatory.
- Strong written and verbal communication skills with a professional demeanor.
- Ability to work evenings, weekends, and holidays as required by the business.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection and a quiet workspace if working remotely.