Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Tech Solutions is seeking a dedicated Evening Customer Support Specialist to join our growing team in Atlanta, GA.
We offer a competitive hourly rate with weekly pay, ensuring you get compensated for your hard work promptly. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you.
Why Join Us?
- Flexible evening shifts (e.g., 4:00 PM - 12:00 AM).
- Weekly paychecks delivered directly to you.
- Professional growth opportunities within a top-tier organization.
- Remote-friendly environment.
Job Responsibilities:
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex technical issues and provide accurate product information.
- Document all interactions and update customer profiles in the CRM system.
- Collaborate with the support team to improve service quality and response times.
- Escalate critical issues to senior management when necessary.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex technical issues and provide accurate product information.
- Document all interactions and update customer profiles in the CRM system.
- Collaborate with the support team to improve service quality and response times.
- Escalate critical issues to senior management when necessary.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience is a plus but not required for enthusiastic candidates.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Must be available to work evenings and weekends.