Job Description
Are you looking for a rewarding evening part-time job in San Jose? We are currently seeking dedicated individuals to join our dynamic team as Customer Support Specialists. This is an urgent hiring opportunity for those ready to make an impact while enjoying a flexible schedule.
At Apex Tech Solutions, we value our night owls. We offer a collaborative environment, competitive pay, and opportunities for growth. If you thrive in a fast-paced setting and have a passion for helping others, we want to hear from you.
Responsibilities
- Provide exceptional customer service and technical support to clients via phone, email, and chat during evening shifts.
- Resolve customer inquiries and issues efficiently, ensuring high satisfaction rates.
- Document all interactions and solutions in our CRM system accurately and in a timely manner.
- Collaborate with the day-shift team to ensure seamless workflow and knowledge transfer.
- Stay updated on product knowledge and service procedures to provide accurate information.
- Assist in troubleshooting basic technical problems and escalating complex issues to senior staff.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong communication skills (verbal and written) with a friendly and professional demeanor.
- Ability to work independently and manage time effectively during evening hours.
- Basic computer literacy and typing speed of 40+ WPM.
- Must be available to work evenings, weekends, and holidays as needed.