Job Description
Are you looking for a flexible way to earn extra income in the evenings?
Horizon Support Services is currently seeking dedicated Evening Customer Support Specialists to join our remote team in Virginia. We pride ourselves on delivering exceptional service to our clients and are looking for individuals who thrive in a fast-paced environment.
In this role, you will assist customers via chat and email, resolving inquiries efficiently while maintaining a professional demeanor. Whether you are a student looking to supplement your income or a professional seeking work-life balance, this is the perfect opportunity for you.
Responsibilities
- Respond to customer inquiries via email and live chat during evening shifts.
- Resolve customer issues and complaints with patience and empathy.
- Accurately document all customer interactions in our CRM system.
- Collaborate with team leads to improve service quality and response times.
- Provide product information and troubleshoot basic technical issues.
- Ensure a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED equivalent.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus but not required.
- Flexibility to work evenings, weekends, and holidays as needed.