Job Description
Are you looking for a flexible schedule that works around your life? Streamline Logistics Solutions is urgently hiring Evening Customer Support Specialists to join our growing team in Columbus, Ohio.
As an Evening Support Specialist, you will play a critical role in ensuring our clients receive top-tier service after standard business hours. We value work-life balance and offer a dynamic environment where your contributions directly impact our success.
Why Join Us?
- Flexible Hours: Work evenings and enjoy your days free.
- Competitive Pay: Earn between $19.00 and $24.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during evening shifts.
- Resolve complex customer issues and complaints with patience and professionalism.
- Update customer records and track service tickets in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Provide accurate information regarding products, services, and order status.
- Identify trends in customer feedback and suggest process improvements.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively during evening hours.
- Must be available to work evenings, including weekends, as required by the schedule.