Job Description
Are you looking for flexible evening part time jobs in Milwaukee, WI that offer a genuine work-life balance? We are seeking a dedicated and personable Evening Customer Support Specialist to join our dynamic team.
At Apex Support Services, we understand that your time is valuable. That’s why we prioritize roles that fit your schedule. If you thrive in a fast-paced environment and love helping people solve problems, we want to hear from you. This is an excellent opportunity to gain experience in the corporate sector without the commitment of a traditional 9-to-5 schedule.
Why Join Us?
- Flexible evening shifts to suit your lifestyle.
- Competitive hourly wage ($18.00 - $22.00).
- Opportunities for professional growth and advancement.
- A supportive and collaborative team culture.
Responsibilities
- Provide high-quality customer support via phone and email during evening hours.
- Resolve client inquiries and issues efficiently, ensuring a positive experience.
- Process orders, returns, and account updates accurately.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the day shift team to ensure seamless operations.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM or 5:00 PM - 1:00 AM).
- Strong problem-solving abilities and a patient, empathetic demeanor.