Job Description
We are looking for a motivated Evening Customer Support Specialist to join our dedicated team in Houston. If you are a night owl who enjoys helping people and wants a flexible schedule, this is the perfect opportunity for you. You will be the face of our brand during our peak evening hours, ensuring our clients receive top-tier assistance.
As a key member of our support team, you will manage inbound inquiries, troubleshoot technical issues, and provide solutions that drive customer satisfaction. We value reliability, clear communication, and a positive attitude.
Responsibilities
- Resolve Inquiries: Professionally respond to customer emails, chats, and phone calls during the evening shift.
- Troubleshoot Issues: Diagnose and resolve technical or account-related issues efficiently and accurately.
- Maintain Records: Document all customer interactions and resolutions in our CRM system.
- Process Orders: Assist with processing returns, exchanges, and account modifications.
- Feedback Loop: Relay customer feedback to the product team to help improve our services.
- Adhere to SLA: Ensure all support tickets are resolved within the agreed service level agreements.
Qualifications
- Experience: 1+ years of experience in customer service or technical support.
- Education: High School Diploma or GED required.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Technical Skills: Proficient with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Communication: Excellent written and verbal communication skills with a friendly demeanor.
- Problem Solving: Ability to think critically and find solutions to complex problems.