Job Description
Join a Top-Tier Team in the Heart of Florida!
We are looking for driven, empathetic professionals to join our evening operations team. If you are seeking a stable full-time job in Orlando with a focus on customer satisfaction and career growth, this is your chance to shine. We offer a collaborative environment, competitive benefits, and the flexibility of evening shifts.
Why Work With Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Schedule: Enjoy your evenings and weekends off with our structured full-time shifts.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Benefits: Health, dental, and vision insurance available.
Don't miss this opportunity to secure your future in a thriving industry. Apply today!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat during evening hours.
- Resolve complex customer issues and complaints with a focus on de-escalation and solution-oriented thinking.
- Accurately document all customer interactions and account updates in the CRM system.
- Collaborate with the morning support team to ensure seamless handovers and continuity of service.
- Identify opportunities to improve customer satisfaction scores and operational efficiency.
- Maintain a professional and positive demeanor while adhering to company scripts and policies.
- Stay updated on product knowledge and service updates to provide accurate information.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Minimum of 1 year of customer service or call center experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Must be reliable and available to work evening shifts (e.g., 4:00 PM to 1:00 AM).
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work independently in a remote or hybrid office setting.