Job Description
Are you looking for a rewarding career with a company that values your time? Apex Support Systems is seeking a dedicated Evening Customer Support Specialist to join our dynamic team in Virginia Beach.
We offer a flexible schedule perfect for students, parents, or anyone seeking a better work-life balance. Whether you prefer working exclusively on weekends or a mix of evenings, we have opportunities to fit your lifestyle.
Why Join Us?
- Competitive hourly pay with overtime opportunities.
- Comprehensive health benefits package.
- Flexible shift options (Weekends, Evenings, Holidays).
- Professional growth and development programs.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening and weekend hours.
- Resolve complex issues with empathy and efficiency to ensure high customer satisfaction scores.
- Maintain accurate records of all interactions in the CRM system.
- Collaborate with the daytime team to ensure seamless handovers.
- Participate in shift training and quality assurance reviews.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support roles is preferred but not required.
- Must be available to work flexible hours, including evenings and weekends.
- Strong written and verbal communication skills.
- Proficiency with basic computer applications and CRM software.