Job Description
Are you seeking a rewarding career that offers the flexibility you need without sacrificing professional growth? Apex Workforce Solutions is currently hiring dedicated Customer Support Specialists for our evening shift team in Austin, Texas. We pride ourselves on providing a dynamic work environment where employees can thrive while enjoying a flexible schedule that balances work and life.
As a part of our growing team, you will be the face of our brand, helping clients resolve their issues efficiently and professionally. Whether you are looking for a part-time opportunity to supplement your income or a full-time role with a clear career path, we have opportunities tailored to fit your needs.
Why Join Us?
- Flexible Scheduling: Choose from a variety of shift patterns, including evening and night shifts.
- Competitive Pay: Earn a competitive hourly wage with performance-based bonuses.
- Remote Options: Work from the comfort of your home or our Austin office.
- Professional Development: Access ongoing training and career advancement opportunities.
We are looking for individuals who are detail-oriented, empathetic, and ready to join a team that values its employees.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Provide accurate information regarding products, services, and account status to resolve issues efficiently.
- Document all customer interactions and resolutions in our CRM system with precision.
- Collaborate with the support team to escalate complex issues to senior management.
- Maintain a high level of customer satisfaction (CSAT) scores by delivering empathetic and professional service.
- Stay updated on product knowledge and policy changes to ensure accurate support delivery.
- Adhere to company quality assurance standards and performance metrics.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous experience in customer service, call center, or technical support is a plus.
- Strong written and verbal communication skills with a professional tone.
- Ability to work independently and manage time effectively during evening shifts.
- Reliable high-speed internet connection and a quiet workspace (for remote positions).
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Flexibility to work weekends and holidays as required by business needs.