Job Description
Are you looking for a rewarding career with a perfect work-life balance in the heart of Texas?
Austin Tech Solutions is currently seeking a dedicated Evening Customer Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and want to make a real impact, this is your chance to join a company that values flexibility and professional growth.
In this role, you will be the first point of contact for our valued clients, ensuring they receive top-tier service during our high-traffic evening hours. We offer a competitive hourly rate, comprehensive benefits for eligible employees, and a supportive culture that champions work-life integration.
Why Join Us?
- Flexible Scheduling: We understand the importance of work-life balance. Our evening shifts allow you to manage your personal commitments effectively.
- Competitive Pay: Earn between $22.00 and $28.00 per hour depending on experience.
- Growth Opportunities: We invest in our team members and provide clear pathways for career advancement.
Don't miss this opportunity to advance your career in a city known for innovation and opportunity. Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Troubleshoot technical issues and resolve complex complaints efficiently to ensure high customer satisfaction.
- Document all customer interactions and solutions in our CRM system (Salesforce) accurately.
- Collaborate with the product and engineering teams to escalate bugs and feature requests.
- Maintain a professional, empathetic, and positive demeanor under pressure during peak evening hours.
- Assist in training new hires and participating in weekly team meetings.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service or support experience in a technical environment is a plus.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience is a plus).
- Ability to work independently and manage time effectively during evening shifts.
- Must be available to work at least 20-30 hours per week, including weekends.