Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Digital Solutions is seeking a dedicated Evening Customer Support Specialist to join our growing team in Phoenix, AZ. We value work-life balance and offer competitive pay for our night shift operations. If you have a passion for helping others and thrive in a dynamic environment, we want to hear from you.
In this role, you will serve as the primary point of contact for our clients during evening hours. You will resolve technical inquiries, troubleshoot issues, and ensure our customers have a seamless experience. This is an excellent opportunity for those seeking part-time work that fits around their personal commitments.
Why Join Us?
- Flexible evening shifts that work with your lifestyle.
- Competitive hourly rate ($18 - $24).
- Opportunity for career growth within a stable industry.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Provide technical troubleshooting and solutions for software and hardware issues.
- Document all interactions and resolutions in the CRM system accurately and efficiently.
- Collaborate with the morning support team to transfer unresolved issues and ensure continuity of service.
- Identify opportunities to improve customer satisfaction and process efficiency.
- Adhere to company policies, security protocols, and quality standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet home office environment.
- Must be available to work evenings, including weekends.