Job Description
Are you looking for a rewarding career with a flexible schedule? We are currently seeking enthusiastic individuals to join our evening support team in Columbus, Ohio. As an Entry-Level Customer Support Specialist, you will play a crucial role in ensuring our clients receive top-notch service during our peak hours. No prior experience is necessary; we provide comprehensive training.
Why Join Us?
- Flexible evening shifts (4:00 PM - 12:00 AM)
- Competitive hourly pay starting at $18.00
- Opportunities for growth and advancement
- Remote-friendly work environment
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with patience and professionalism.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the morning shift team to ensure seamless service transitions.
- Maintain a positive and helpful attitude during high-pressure situations.
Qualifications
- High school diploma or equivalent required.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong communication skills and a customer-first mindset.