Job Description
Join Pinnacle Solutions Group as an Evening Customer Support Specialist and become the voice of innovation for our tech clients. We're seeking dedicated professionals to deliver exceptional service during our peak evening hours while maintaining a healthy work-life balance. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our dynamic Seattle-based team.
Responsibilities
- Provide responsive technical support via phone, chat, and email during evening shifts (3 PM - 11 PM PST)
- Troubleshoot software/hardware issues for enterprise clients using diagnostic tools
- Document interactions and resolutions in CRM systems with precision
- Collaborate with global support teams to resolve complex technical escalations
- Maintain customer satisfaction scores above 95% through empathetic communication
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- Minimum 1 year customer support experience in tech/software industry
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Strong troubleshooting skills for Windows/macOS and cloud applications
- Excellent written and verbal communication abilities
- Ability to work independently during evening hours with minimal supervision
- CompTIA A+ or equivalent technical certification preferred
- Must be available to work 20-30 hours weekly across weekday evenings