Job Description
Are you looking for a rewarding part-time opportunity that fits your evening schedule? TechFlow Solutions is expanding our Fresno team and is seeking a detail-oriented Customer Support Specialist to join us. We pride ourselves on providing top-tier service to our clients, and we need someone reliable to help us maintain our high standards during our evening shifts.
In this role, you will be the voice and face of our brand, assisting customers with technical inquiries and product feedback. We offer a collaborative environment, competitive pay, and the flexibility you need to balance your work and personal life.
Responsibilities
- Respond to customer inquiries via email, chat, and phone during evening shifts (4:00 PM - 10:00 PM).
- Resolve technical issues and troubleshoot product problems with patience and efficiency.
- Document all customer interactions and solutions in our CRM system accurately.
- Collaborate with the morning team to ensure seamless handovers and continuity of support.
- Identify opportunities to improve customer satisfaction and suggest process improvements.
- Maintain a deep knowledge of our product features and policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong communication skills with the ability to explain complex concepts simply.
- Reliable internet connection and a quiet workspace during shift hours.
- Flexibility to work evenings and occasional weekends as needed.
- Proficiency in Microsoft Office Suite and basic computer navigation.