Job Description
Join UrbanTech Solutions as an Evening Customer Support Specialist and enjoy the flexibility of a part-time schedule with immediate hiring! We're seeking dedicated professionals to deliver exceptional service during evening hours while maintaining work-life balance. This role offers remote options with competitive compensation and growth opportunities within our innovative tech ecosystem.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Document cases accurately in CRM systems and escalate complex issues
- Collaborate with cross-functional teams to improve service workflows
- Maintain high customer satisfaction scores and response time targets
- Participate in ongoing product training to stay updated on features
- Support weekend rotations as needed for coverage
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in tech or retail
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet for remote work