Job Description
Join our award-winning team as an Evening Customer Support Specialist and enjoy the perfect work-life balance with flexible evening hours. At FlexServe Solutions, we empower our employees to thrive while delivering exceptional service. This part-time role (25-30 hours/week) offers competitive pay, comprehensive training, and growth opportunities within our dynamic tech support environment.
Our Indianapolis headquarters provides a modern, collaborative workspace with free parking and easy access to public transit. As a customer-focused organization, we value your unique perspective and dedication to helping others succeed.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Troubleshoot technical issues for enterprise clients using proprietary software platforms
- Maintain detailed documentation of customer interactions and resolution processes
- Collaborate with day-shift teams to ensure seamless customer experience continuity
- Identify and escalate complex technical issues to senior support engineers
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce)
- Strong problem-solving abilities with excellent written/verbal communication skills
- Ability to work independently during evening hours with minimal supervision
- Flexible availability between 3 PM - 11 PM, including weekends
- Basic knowledge of networking concepts and troubleshooting methodologies