Job Description
We are currently seeking dedicated and empathetic Evening Customer Support Specialists to join our growing team in Columbus, OH. If you thrive in a fast-paced environment and enjoy helping people solve problems, we want to hear from you. This role offers the perfect work-life balance with a flexible evening schedule.
At TechNova, we pride ourselves on delivering exceptional service to our clients. As an evening support specialist, you will be the bridge between our clients and our technical solutions, ensuring a seamless experience even after the sun goes down.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Schedule: Evening shifts (4:00 PM - 12:00 AM) allow you to enjoy your mornings.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in Columbus.
Responsibilities
- Provide high-quality technical support and customer service to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex technical issues to the senior engineering team promptly.
- Maintain a positive and professional demeanor during high-volume periods.
- Identify opportunities to upsell or cross-sell relevant service packages.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, tech support, or retail is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Basic proficiency with Microsoft Office Suite and computer navigation.