Job Description
Are you a proactive problem solver seeking a rewarding evening role in the heart of Silicon Valley?
San Jose Tech Solutions is currently hiring an Evening Customer Support Specialist to join our high-performing team. We offer competitive pay, a dynamic work environment, and the flexibility you need to balance your lifestyle.
As part of our evening team, you will be the first point of contact for our valued clients, ensuring they receive timely and accurate assistance. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($22 - $28).
- Flexible evening shift schedule.
- Professional development opportunities.
- Supportive and collaborative team culture.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening shifts.
- Resolve complex technical issues and customer inquiries with empathy and efficiency.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Maintain a high level of product knowledge to assist clients effectively.
- Escalate critical issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer support or technical assistance is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.
- Ability to work flexible evening hours (e.g., 4:00 PM - 12:00 AM).
- Self-motivated with a focus on quality and problem-solving.