Job Description
Join our dynamic team at Nexus Solutions! We're urgently seeking passionate Evening Customer Support Specialists to deliver exceptional experiences for our tech clients. This flexible role offers competitive pay and growth opportunities in Seattle's thriving tech sector. If you're a problem-solver with a customer-first mindset, apply now to become part of our award-winning support team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Document interactions and troubleshoot technical issues efficiently
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed records in CRM systems with 100% accuracy
- Proactively identify process improvements for customer satisfaction
- Adhere to SLA metrics and quality assurance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Available for 3+ evening shifts weekly (including weekends)
- Strong problem-solving and conflict resolution abilities