Job Description
We are urgently hiring an Evening Customer Support Specialist to join our growing team in New York City. If you are looking for a rewarding part-time role with immediate start availability, this is the perfect opportunity for you.
Our evening shift team plays a crucial role in maintaining our high standard of service for clients across the East Coast. We value reliability, empathy, and technical proficiency.
Responsibilities
- Manage high-volume customer inquiries via phone and chat during evening hours.
- Troubleshoot technical issues and resolve account problems with minimal supervision.
- Provide accurate product information and guide customers to solutions.
- Log detailed notes in support tickets to ensure continuity.
- Escalate complex issues to the senior support team as needed.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support is a plus.
- Excellent written and verbal communication skills.
- Must have a stable high-speed internet connection.
- Ability to work flexible evening shifts, including weekends.