Job Description
Are you looking for a job that fits your lifestyle? Horizon Support Solutions is seeking enthusiastic individuals to join our growing team as Evening Customer Support Representatives.
We pride ourselves on providing top-tier service to our clients, and we need dedicated team members to help us maintain that standard during our peak evening hours. This is an excellent entry-level opportunity for those seeking a flexible schedule, career growth, and a positive work environment.
Join us in making a difference in our customers' lives while enjoying a role that respects your personal time.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and complaints efficiently with a focus on high satisfaction rates.
- Accurately document all customer interactions and transactions in the CRM system.
- Collaborate with the support team to develop and implement best practices for evening service.
- Assist in training new hires on company policies and software tools.
- Maintain a professional and positive demeanor while handling difficult situations.
Qualifications
- High school diploma or equivalent required.
- Must be available to work evenings (e.g., 4:00 PM – 12:00 AM) on a consistent schedule.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Strong problem-solving abilities and attention to detail.
- Previous customer service experience is a plus, but not mandatory.