Job Description
We are seeking a dedicated and professional Evening Customer Support Associate to join our expanding team in the heart of Philadelphia. This is an excellent opportunity for individuals looking for evening part time jobs that offer stability and growth. We pride ourselves on our commitment to employee well-being, offering weekly direct deposits and a supportive work environment.
In this role, you will be the first point of contact for our valued clients. Your primary focus will be to provide exceptional service, resolve inquiries efficiently, and ensure customer satisfaction during our peak evening hours. If you are looking for a part time job in Philadelphia that values your time and skills, we want to hear from you.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone and email during evening shifts.
- Resolve customer issues and complaints with patience and professionalism.
- Process orders, returns, and account updates accurately.
- Maintain detailed records of all interactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance guidelines.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, retail, or hospitality is a plus.
- Strong verbal and written communication skills.
- Ability to work flexible evening hours, including nights and weekends.
- Proficiency with computers and basic software applications.
- Must be reliable and punctual.