Job Description
Are you looking for a flexible evening part-time opportunity in the heart of Silicon Valley? TechSupport Pro Solutions is seeking a dedicated and empathetic Evening Customer Support Associate to join our growing team. We pride ourselves on delivering exceptional service and are looking for someone who thrives in a fast-paced environment.
As a key member of our support team, you will play a crucial role in resolving client inquiries and ensuring a seamless user experience. We offer a competitive hourly rate, comprehensive training, and a collaborative culture that values your contributions.
Why Join Us?
- Flexible evening shifts (3:00 PM - 12:00 AM).
- Competitive pay with performance bonuses.
- Opportunities for career advancement within the tech industry.
- Modern work environment in downtown San Jose.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and empathy.
- Troubleshoot and resolve technical issues related to our software and services.
- Document all interactions and solutions in our CRM system accurately and timely.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Maintain a positive and professional demeanor during peak evening hours.
- Proactively identify areas for process improvement and suggest solutions.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Strong written and verbal communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable transportation (optional for remote support roles).
- Ability to work evenings, weekends, and holidays as needed.