Job Description
Are you looking to earn extra cash on a flexible schedule? Apex Logistics & Support Services is currently seeking dedicated individuals to join our team for our Evening and Weekend Shifts. If you are a self-starter with great communication skills and want to boost your income, we want to hear from you!
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service during off-peak hours. We offer a dynamic work environment, competitive pay, and the opportunity to advance your career in customer service.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle, specifically focusing on evening and weekend availability.
- Earn Extra Cash: Competitive hourly rates with opportunities for performance bonuses.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Benefits: Access to health benefits and employee discounts after a probationary period.
Responsibilities
- Handle Inquiries: Process customer requests, answer questions, and resolve issues via phone, email, and live chat during evening and weekend shifts.
- Manage Tickets: Accurately log and update customer service tickets in our CRM system to ensure a seamless support experience.
- Problem Solving: Troubleshoot basic logistical and service-related problems independently and escalate complex issues to the senior team when necessary.
- Maintain Records: Keep detailed records of customer interactions and transactions to ensure data accuracy and service continuity.
- Adherence to Schedule: Punctually clock in and out for all assigned shifts, including nights and weekends, to ensure coverage.
- Team Collaboration: Communicate effectively with day-shift team members to transfer critical information and maintain workflow.
Qualifications
- Experience: Previous experience in customer service, retail, or hospitality is preferred but not required (training provided).
- Availability: Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends (Saturdays & Sundays).
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Literacy: Basic proficiency with computers and navigating web-based applications.
- Reliability: A strong work ethic, punctuality, and the ability to work independently.
- Education: High school diploma or GED equivalent required.