Job Description
Join Cleveland Solutions Group as a Customer Service Specialist with flexible evening and weekend shifts! We're seeking dynamic professionals to deliver exceptional support while enjoying work-life balance. Our premium benefits package includes competitive pay, health insurance, and career advancement opportunities. Whether you're a student, parent, or career changer, our accommodating schedules empower you to thrive professionally and personally. Apply today to join our award-winning team in Cleveland's thriving business district!
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve billing issues and product concerns with empathy and efficiency
- Update customer records in CRM systems with 99% accuracy
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities to enhance customer experience
- Document interactions and maintain detailed case files
- Participate in monthly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and conflict resolution abilities
- Availability for evenings (4 PM - 12 AM) and weekends (Sat/Sun)
- Type 40+ WPM with strong attention to detail
- Ability to multitask in fast-paced digital and voice channels