Job Description
Are you looking for a rewarding evening part-time job in Minneapolis that offers flexible scheduling? Apex Solutions Group is currently hiring Customer Support Associates to join our growing team. If you thrive in a dynamic environment and want to help others while working from home or in our office, we want to hear from you.
We are seeking motivated individuals to handle customer inquiries, resolve issues, and ensure a seamless experience for our clients. This is a fantastic opportunity for students, parents, or anyone looking to supplement their income with a stable, professional role.
Responsibilities
- Provide exceptional customer service via chat, email, and phone during evening shifts.
- Resolve complex customer inquiries and issues efficiently and professionally.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with team leads to improve support processes and customer satisfaction scores.
- Adhere to company policies, quality standards, and safety protocols.
- Work a flexible schedule that fits your lifestyle, including evenings (e.g., 4:00 PM - 12:00 AM).
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or support roles is a plus but not mandatory.
- Reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills with a friendly demeanor.
- Ability to work independently and manage time effectively without direct supervision.
- Must be available to work evenings and weekends as needed.