Job Description
Join Our Growing Team in Colorado Springs!
Are you seeking a flexible, rewarding evening role that fits your lifestyle? Apex Support Solutions is currently hiring enthusiastic individuals for our entry-level evening support team. We pride ourselves on providing top-tier customer service and offer a comprehensive training program to help you succeed.
As an Evening Support Associate, you will play a crucial role in maintaining our high standards of customer satisfaction. This is a fantastic opportunity for students, parents, or anyone looking to balance work with personal commitments.
Responsibilities
- Assist customers via phone and email during evening shifts with a friendly and professional demeanor.
- Resolve product inquiries and troubleshoot basic technical issues efficiently.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless operational continuity.
- Identify opportunities to upsell products and explain value-added services.
- Stay updated on product knowledge and company policies to provide accurate information.
- Adhere to all company quality assurance and performance metrics.
Qualifications
- High school diploma or equivalent (GED) required; a college degree is a plus.
- Must be available to work evenings, weekends, and holidays as scheduled.
- Strong verbal and written communication skills with a focus on empathy.
- Basic computer proficiency and typing speed (40+ wpm preferred).
- Ability to work independently while being a team player.
- Previous customer service experience is a bonus but not mandatory.