Job Description
Are you looking for a flexible way to boost your income? Zenith Support Group is seeking dedicated Evening Support Associates to join our dynamic team in Los Angeles, California. We offer competitive hourly rates, a modern work environment, and the flexibility you need to balance your lifestyle.
In this role, you will be the first point of contact for our clients, providing top-tier support during our high-volume evening shifts. Whether you are looking to earn extra cash on the side or start a long-term career in customer service, this is the perfect opportunity.
Responsibilities
- Respond to customer inquiries via chat, email, and phone with a professional and empathetic tone.
- Resolve complex issues efficiently while maintaining high customer satisfaction scores.
- Log all interactions and updates into our CRM system accurately and promptly.
- Collaborate with the morning team to ensure seamless workflow continuity.
- Identify opportunities to upsell products or services to meet revenue targets.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center operations is preferred.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet workspace during evening hours.
- Ability to work independently with minimal supervision.
- Basic computer proficiency and typing speed of 40+ WPM.