Job Description
Join our dynamic team as an Evening Customer Service Specialist at Bright Horizons Solutions! We're urgently seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role offers competitive pay, a supportive work environment, and opportunities for growth. Perfect for students, parents, or anyone seeking a rewarding evening schedule in Wichita.
Why Bright Horizons?
- Competitive hourly pay with performance incentives
- Comprehensive training program
- Modern, collaborative workspace
- Opportunities for advancement
- Employee discounts and wellness benefits
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (3 PM - 11 PM)
- Process orders, returns, and exchanges with precision
- Resolve customer issues with empathy and efficiency
- Update customer records in CRM systems
- Collaborate with day team for seamless service transitions
- Identify and escalate complex issues to appropriate departments
- Maintain detailed documentation of interactions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and prioritize tasks
- Available for flexible evening shifts (minimum 20 hours/week)
- Positive attitude and team player mentality
- Basic typing speed of 40+ WPM