Job Description
Join our dynamic team as an Evening Customer Service Specialist at MetroConnect Solutions! We're urgently seeking motivated individuals to deliver exceptional support during our high-traffic evening hours (4 PM - 10 PM). This role is perfect for students, career changers, or anyone seeking flexible evening work in a vibrant Minneapolis environment. Enjoy competitive pay, comprehensive training, and a supportive culture that values your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues for our suite of smart home products
- Process orders and manage customer accounts with precision
- Collaborate with technical teams to escalate complex issues
- Maintain detailed documentation of customer interactions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or tech support experience
- Strong problem-solving and communication skills
- Ability to thrive in fast-paced evening environments
- Proficiency with CRM software and multitasking
- Positive attitude with customer-first mindset
- Flexible availability including weekends