Job Description
Join our dynamic team at NexaConnect Solutions as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional customer experiences during evening hours. This flexible part-time role offers competitive pay, comprehensive training, and a supportive work environment. Perfect for students, parents, or anyone seeking a rewarding evening schedule. Don't miss this opportunity to grow your career while making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless customer handoffs
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or related experience
- Strong verbal/written communication skills
- Ability to work independently in a fast-paced setting
- Basic proficiency with CRM software and Microsoft Office
- Reliable transportation for evening shifts (2-10 PM)
- Positive attitude with problem-solving mindset