Job Description
Join MetroLink Solutions as an Evening Customer Service Specialist and become the voice of our growing tech support team! We're urgently seeking motivated individuals to handle inbound customer inquiries during our evening shift (5 PM - 10 PM). This is a fantastic opportunity for flexible evening work with competitive pay and growth potential. If you're passionate about problem-solving and thrive in dynamic environments, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours
- Troubleshoot technical issues using remote support tools
- Document cases accurately in CRM systems
- Collaborate with day-team specialists for complex escalations
- Meet/exceed customer satisfaction metrics
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Basic technical troubleshooting skills
- Strong communication and empathy abilities
- Availability for 5 PM-10 PM shifts, weekends included
- Proficient with Windows OS and internet applications
- Ability to multitask in fast-paced environment