Job Description
Transform your evenings into rewarding opportunities! Join Sacramento Community Services as a Evening Customer Service Specialist where flexibility meets impact. We're seeking dynamic professionals to support our growing team during evening hours (4 PM - 12 PM) with potential full-time pathways for exceptional performers.
Why Choose Us?
- Competitive hourly pay with weekly paychecks
- Comprehensive training and career development
- Hybrid work options after training period
- Health benefits for full-time roles
- Employee recognition programs
Perfect for students, parents, or career-changers seeking work-life balance without sacrificing growth.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during evening hours
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Maintain accurate documentation and update customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to compliance protocols and maintain data security standards
- Identify opportunities for process improvements and customer experience enhancements
- Support weekend rotational shifts as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM systems and MS Office Suite
- Ability to multitask in a fast-paced environment
- Strong attention to detail and accuracy
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with commitment to teamwork