Job Description
Join Texas Retail Solutions as an Evening Customer Service Specialist and become the heart of our customer experience! We're seeking dynamic individuals to provide exceptional support during our peak evening hours. Whether you're looking for flexible part-time work or a full-time career, we offer competitive pay, comprehensive training, and a vibrant team environment. Enjoy our modern Austin office with free parking and proximity to downtown attractions. Perfect for students, professionals seeking work-life balance, or career changers in the Texas retail sector.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts (5 PM - 11 PM)
- Resolve product inquiries, order issues, and technical problems with empathy and efficiency
- Process returns, exchanges, and loyalty program transactions accurately
- Collaborate with overnight teams to ensure seamless service transitions
- Maintain detailed customer records in our CRM system
- Identify upsell opportunities during high-traffic evening periods
- Participate in weekly performance reviews and skills workshops
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in retail or hospitality
- Strong problem-solving abilities and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal communication and active listening skills
- Ability to work independently in fast-paced evening environments
- Flexibility to cover weekend shifts during peak seasons
- Valid Texas ID for system access compliance