Job Description
Join TechFlow Solutions' dynamic customer experience team in San Jose! We're seeking passionate Evening Customer Service Specialists to support our clients during flexible evening shifts (4 PM - 12 PM). Perfect for students, parents, or professionals seeking work-life balance. Full-time opportunities available for high performers after 90 days. Enjoy competitive pay, comprehensive training, and a collaborative tech environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and patience
- Availability for evening shifts (4 PM - 12 PM)
- Basic technical troubleshooting knowledge