Job Description
Join Urban Connect Solutions as an Evening Customer Service Specialist and become the voice of innovation in New York's dynamic retail landscape. We're seeking passionate individuals to deliver exceptional support during our peak evening hours while enjoying flexible scheduling that fits your lifestyle. This role offers growth opportunities into full-time positions for high performers, with competitive pay and a vibrant team environment. Benefit from comprehensive training, remote work options, and performance bonuses while making a tangible impact on customer experiences. Our Manhattan headquarters offers state-of-the-art facilities and a culture that values work-life balance.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve product and service issues using CRM systems with 95% customer satisfaction target
- Process orders, returns, and exchanges while maintaining accurate transaction records
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Participate in weekly performance reviews and skill development workshops
- Maintain detailed customer interaction logs for quality assurance and trend analysis
- Support peak-hour operations during evening events and promotional periods
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal/written communication skills with professional phone etiquette
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask effectively while maintaining composure under pressure
- Flexible availability during weekday evenings (5 PM - 11 PM) and weekends
- Associate degree or equivalent experience in business/communications preferred
- Type 45+ WPM with strong attention to detail in data entry tasks
- Basic knowledge of retail/e-commerce operations and product lifecycles