Job Description
Join FlexiJobs Inc. and transform your evenings into rewarding opportunities! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support during our peak hours. Enjoy unmatched flexibility with evening shifts (4 PM - 10 PM), perfect for students, parents, or anyone seeking work-life balance. Our Philadelphia-based team offers a supportive environment with competitive pay and growth potential. If you're a people person with problem-solving skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues and provide product support with patience and expertise
- Document interactions accurately in our CRM system
- Collaborate with day-team for seamless customer handoffs
- Identify upsell opportunities to enhance customer satisfaction
- Maintain high-quality service metrics during peak evening hours
Qualifications
- Previous customer service experience preferred
- Excellent communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Comfortable working independently during evening shifts
- Basic computer literacy and tech-savviness
- High school diploma or equivalent
- Reliable transportation to our Philadelphia location